bigtk Terms and Conditions

2.1 — Eligibility to Register

• You must be 21 years of age or older.
• You must be a resident of Bangladesh and accessing this platform must be lawful under your local laws.
• Each person may open only one account. If a person holds multiple accounts, those accounts will be closed and the balances may be forfeited.
• All information provided at the time of registration must be complete, truthful, and accurate.

2.2 — Identity Verification (KYC)

bigtk reserves the right to verify a user's identity at any time. Before processing a withdrawal or in cases of suspicious activity, we may request a national identity card, birth certificate, or other required documents. Payment processing may be delayed until verification is complete.

2.3 — Account Security

• Keep your login credentials (username and password) strictly confidential.
• If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately.
• You are solely responsible for all activity carried out through your account.
• Operating an account on behalf of another person or through a third party is prohibited.

3.1 — Deposit Terms

• Only make deposits using a bank account or mobile financial service (MFS) registered in your own name.
• Deposits made through a third party are strictly prohibited and such transactions will be cancelled.
• If your account is not credited after making a deposit, contact the support team with proof of the transaction.
• bigtk reserves the right to accept or reject any deposit.

3.2 — Withdrawal Terms

• Withdrawals must be made through the same method used for the deposit, wherever possible.
• Identity verification (KYC) for the account must be completed before a withdrawal can be processed.
• In cases of suspicious or unusual activity, withdrawals may be held pending investigation.
• bigtk reserves the right to verify any withdrawal in compliance with anti-money laundering regulations.

4.1 — Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. A wagering requirement of 20 times applies to claim and withdraw this bonus.

4.2 — Wagering Requirements

• Before withdrawing bonus funds, you must place bets totalling 20 times the bonus amount.
• For example: for a ৳1,200 bonus, bets worth ৳1,200 × 20 = ৳24,000 must be completed.
• A time limit may apply to meet the wagering requirement; the detailed terms of each promotion apply separately.
• Some games or bet types may not count towards the wagering requirement.

4.3 — General Bonus Policy

• A bonus offer applies only once per person, per household, per IP address, or per device.
• In cases of bonus abuse or manipulation, bigtk reserves the right to cancel any bonus and associated winnings.
• bigtk reserves the right to change, suspend, or cancel any bonus offer at any time without notice.
• Activating multiple bonuses at the same time is prohibited unless explicitly permitted.

5.1 — Fair Play Policy

bigtk is committed to providing a safe, fair, and transparent gaming experience. All games on our platform operate using certified Random Number Generator (RNG) technology. Any form of fraud, software manipulation, or deceptive activity is strictly prohibited.

5.2 — Prohibited Activities

• Attempting to earn bonuses by using multiple accounts.
• Using bots or automated software to influence game outcomes.
• Colluding with other users to manipulate results.
• Using the platform for money laundering or illegal transfer of funds.
• Attempting to exploit technical errors or bugs in the platform.

5.3 — Technical Issues

If a game is interrupted due to network disconnection, server issues, or other technical reasons, bigtk will make every effort to resolve the problem. However, the outcome of any bet affected by a technical error will be determined at bigtk's discretion and that decision will be considered final.

5.4 — VIP and Loyalty Program

bigtk has three VIP tiers: Bronze, Silver, and Gold. Weekly cashback is awarded based on regular play: up to 0.5% for Bronze, up to 1.0% for Silver, and up to 1.5% for Gold. Progression to a higher tier depends on activity and participation.

6.1 — Self-Regulation Tools

• Deposit Limit Setting: You can set daily, weekly, or monthly deposit limits.
• Session Limits: You can limit the duration of each gaming session.
• Self-Exclusion: You can request to have your account suspended for a set period of time.
• Reality Check: Review your gaming activity through regular breaks.

6.2 — Protection of Minors

This platform is operated for persons aged 21 and above only. Parents and guardians are encouraged to use parental control software to prevent minors from accessing sites of this nature. Any account found to belong to a minor will be closed immediately.

7.1 — Collection of Personal Information

For the purpose of registration and service delivery, bigtk may collect your name, address, contact details, and financial information. This information is used to improve our services, meet legal obligations, and ensure the security of your account.

7.2 — Data Protection Measures

• SSL encryption technology is used on our platform.
• Your financial information is stored on secure servers.
• Your personal information is not sold or shared with third parties, except where required by legal obligation.
• Regular security audits are conducted.

8.1 — Limits of bigtk's Liability

bigtk will not be liable for any direct or indirect losses, including losses caused by network or technical issues, failure of third-party services, or unauthorised use of your account resulting from your own negligence. However, bigtk will always make every effort to ensure the reliability of its services.

8.2 — Indemnification

In the event of a breach of bigtk's terms, any unlawful activity, or third-party claims, you agree to defend bigtk and compensate it for all losses, costs, and legal expenses.

8.3 — Right to Modify or Discontinue Services

• bigtk reserves the right to change, restrict, or discontinue services at any time with or without notice.
• Services may be temporarily unavailable due to maintenance.
• In the event of service discontinuation, arrangements will be made to return valid account balances.

9.1 — Account Closure at bigtk's Discretion

bigtk reserves the right to immediately suspend or permanently close your account under any of the following circumstances:

• Serious breach of the terms and conditions.
• Fraud, manipulation, or deceptive activity.
• Registration using false information.
• Operating multiple accounts.
• Bonus abuse or attempting to exploit the system.
• Direction from law enforcement or a court order.

9.2 — Account Closure at the User's Request

You may contact our support team at any time to request closure of your account. Any pending bets will be settled before the account is closed and any valid balance will be returned.

10.1 — How to Submit a Complaint

For any complaint or dispute, please contact our support team first. We take all complaints seriously and will work to resolve them as quickly as possible. When submitting a complaint, please include the date, time, relevant details, and any supporting evidence.

10.2 — Final Decision

bigtk's decision on game outcomes or technical matters will be considered final. However, for disputes relating to financial transactions, a decision will be made after hearing both parties.

10.3 — Changes to Terms

bigtk reserves the right to modify these terms at any time. For significant changes, we will post a notice on the platform. Continued use of our services after any change will be considered acceptance of the updated terms.