bigtk Privacy Policy

What Information We Collect

During registration and use of the bigtk platform, we may collect the following types of information. This information is necessary for providing our services, ensuring security, and improving the user experience.

1.1 Personally Identifiable Information

Information you provide at the time of registration may include:

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address
• Information required for age verification (bigtk is for users aged 21 and above only)

1.2 Financial Information

For processing transactions, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account information (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical Information

Information automatically collected while using our website:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Website usage patterns and session information
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

To ensure responsible gaming and for platform security:

• Game play history and preferences
• Bet amounts and results
• Time spent on the platform
• Win and loss records

Purpose of Using Information

bigtk uses the collected information only for the following lawful purposes. We never sell your information to third parties without authorization.

2.1 Account Management and Service Delivery

• Creating and keeping your bigtk account active
• Identity verification and age confirmation
• Processing deposits and withdrawals
• Providing game services and issuing bonuses

2.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing financial fraud and money laundering
• Detecting multiple accounts
• Monitoring suspicious activity

2.3 Customer Service

• Providing assistance through 24/7 live chat support
• Resolving issues via email
• Sending account-related notifications
• Sending transaction confirmation messages

2.4 Responsible Gaming

• Identifying problematic gaming behavior
• Assisting with setting spending limits
• Managing self-exclusion programs
• Providing users with support information when needed

2.5 Platform Development

• Analyzing and improving website performance
• Introducing new games and features
• Personalizing the user experience
• Diagnosing and resolving technical issues

Data Storage and Security

bigtk adopts modern technical measures to protect your information. Our security infrastructure is always active to keep your personal and financial information secure.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive information stored with 256-bit AES encryption
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication facility

3.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period set by legal obligations
• Some information may be retained after account closure due to legal requirements
• Technical log files: retained for a limited period, then automatically deleted

3.3 Staff Data Access Policy

Our internal data protection policy ensures:

• Only authorized staff can access the necessary information
• All staff sign confidentiality agreements
• Data access logs are reviewed regularly
• Strict disciplinary measures are in place for data breaches

Sharing Information with Third Parties

bigtk generally does not share your information with third parties. However, in certain circumstances, limited information may be shared to provide services or to meet legal obligations.

4.1 Service Provider Partners

To maintain the quality of our services, information may be shared in the following cases:

• Payment processing — for verifying transactions through bKash, Nagad, Rocket
• Identity verification services — for the KYC (Know Your Customer) process
• Cloud storage and server service providers — for secure data storage
• Game software providers — to ensure game services

4.2 Legal Obligations

We may be legally required to disclose information in the following cases:

• As part of a court order or legal process
• To comply with Anti-Money Laundering (AML) laws
• In response to valid requests from government authorities
• In the interest of national security or public safety

4.3 Third Party Responsibilities

When we share information with third parties, we ensure that:

• They follow equivalent privacy protection standards
• Data processing agreements are signed and remain active
• Information is used only for the specified purpose
• Unused information is destroyed within a set period

Cookies and Tracking Technologies

The bigtk website uses cookies and similar technologies that improve your browsing experience and maintain platform functionality.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website:

• Session management — maintaining login status
• Security cookies — fraud prevention
• Saving preferences — remembering language and other settings

5.2 Analytical Cookies

These cookies help us understand website performance:

• Collecting page visit statistics
• Analyzing user behavior
• Identifying technical issues

5.3 Cookie Control

You can control cookies from your browser settings. Please note that disabling essential cookies may cause some parts of the website to not work properly.

Your Rights and Controls

bigtk respects your rights over your information. You have the following rights and we will always assist you in exercising them.

6.1 Right to Access Information

You can request bigtk at any time to find out what information we are storing about you. We will respond to this request within 30 business days.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can correct it through your account settings or directly through support. Keeping accurate information on file is important to us as well.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. Please keep in mind that due to legal obligations, we may be required to retain some information for a specified period.

6.4 Right to Object to Data Processing

You have the right to object to marketing communications or certain types of data processing. Contact our support to opt out of such communications.

6.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact us:

• 24/7 support in Bengali via the website's live chat
• Email: [email protected]

Protection of Children and Minors

bigtk strictly prohibits providing services to anyone under the age of 21. We do not collect information from minors.

7.1 Age Verification

Every user's age is verified at the time of registration. We complete this verification through a national identity card or passport. If a person registers using false information, the account will be immediately closed and all transactions will be considered void.

7.2 Discovery of a Minor's Information

If we become aware that a minor is using our platform or that their information is in our possession, we will immediately delete that information and deactivate the associated account.

Policy Changes and Updates

bigtk may update this privacy policy from time to time. We will notify users appropriately of any significant changes.

8.1 Notice of Changes

If any significant changes are made to the policy:

• A notice will be displayed on the website
• A summary of the changes will be sent to the registered email address
• The date of the change will be updated at the top of this page

8.2 Consent to Changes

If you continue to use the platform after a policy change, you will be considered to have agreed to the new policy. If you do not agree with the new policy, you may contact us to close your account.

8.3 Previous Versions

If you would like to review a previous version of this policy, send a request to [email protected]. We will provide previous versions in accordance with our legal obligations.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is always ready to answer all your questions.